Customer Service Ordering In addition to ordering on-line through our easy to use shopping cart, you may also telephone or fax your order in. During the hours of 9:00 a.m. until 5:00 p.m. you may call Jamaican Gourmet at 1800-966-JAVA and a sales representative will be happy to take your order. You may also fax your order to 203 -239-5192. In either case we will promptly fill your order within 24 hours of receipt. Please include your phone number, address, and desired form of payment. Order and Shipment Confirmations For those who have an account with Jamaican Gourmet, your order and shipment will be confirmed via-e-mail. For all others we will call you to confirm your order and the prices associated therewith. Shipping & Returns Shipping Methods & Costs: All products are shipped ground via UPS. Return Policy All Jamaican Gourmet products are fully guaranteed. If for any reason you are not satisfied with our product you may return it and we will replace it our refund you money.